Operator: Guillan Commerce International LLC (trading as Viktor Watches), 30 N Gould St Ste R, Sheridan, WY 82801, United States
1. Guaranteed Satisfaction
At Viktor Watches, we always strive for your satisfaction. This policy ensures a clear and fair process.
2. General Conditions
Customers should contact us through our contact form or via support@viktorco.com. EU and UK consumers have the statutory right to withdraw from their purchase within 14 calendar days of receiving the goods, without providing any reason, in accordance with consumer-protection law.
3. Accepted Reasons
3.1 Withdrawal / Change of Mind: Customers have up to 14 calendar days from receiving the product. The item must be in its original packaging, show no signs of use, and include all accessories. A free prepaid return label (valid for 7 days) will be provided with approved returns.
3.2 Manufacturing Defects: Must be requested within 30 days. Does not cover accidental damage or improper use.
3.3 Damaged Product Upon Arrival: Refuse the delivery or request an immediate return. Please attach photos of the damage.
3.4 Incorrect Product: You must request the exchange within a maximum of 14 calendar days of delivery.
3.5 Inspection and Resolution: Once received, the product will be inspected within 10 business days. If approved, a refund will be issued.
3.6 Documentation: You must attach photos or videos clearly showing the issue.
3.7 Customer Responsibility: It is the customer's responsibility to choose the correct model/color when purchasing.
4. Refund Options
- Store credit toward future purchases
- Credit card refunds per issuer timelines (1–2 billing cycles)
- Bank transfer refunds within 10 business days
- Other cases processed within 5 business days
- Chargebacks require product return if delivered
5. Questions
Contact us at support@viktorco.com (Monday–Friday, 9:00 AM – 5:00 PM EST).